New features and small improvements that make your work easier. Find the latest updates at the top, with guidance to help you get started.
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To invoice now also includes deal billing agreements whose invoice date has been reached. Filter by tickets, season tickets or deals and create the invoice proposal from the list. For deal agreements, the description, amount and VAT rate are carried over.
Read about To invoiceDeals → Commitments brings together commitments across your deals. Filter for overdue items, deadlines within 14 days, all open items or completed items. Use “Only where I am responsible” to focus on your own commitments. Edit a commitment or open its deal directly from the overview.
Read about deal commitmentsIf a ticket or season ticket sale no longer needs an invoice, choose “No invoice needed” and enter a reason. It leaves the open list but remains available under “Closed without invoice”. Use “Reopen” to put it back.
Learn how to close without an invoiceInternal seats now have their own colour and an “Internal” legend at the box office. This makes seats reserved for guests or wheelchair users easier to recognise during a sale.
Read the guide →The event dashboard brings your key figures together. Sales are grouped by buyer, with details for each sale, clear quantities and amounts, and totals by category. Unfinished orders and invoices are also available from the event.
Read the guide →Event and season ticket sales now have a filter drawer. Search by contact and combine the available filters to narrow down your overview.
Read the guide →Financial → Income now includes “To be invoiced later”: an overview of event and season ticket sales still awaiting an invoice. Create invoices directly from the list, or open it using the tile on Home.
Read the guide →Create a season ticket sale at the box office and choose seats on the stadium plan. Enter the season ticket holder’s name for each seat. The confirmation email includes the season tickets, quantities, total and status.
Read the guide →Season tickets now have a dashboard and a detail page for each sale. The invoiced amount matches the box office amount, and you can create a payment receipt for a private customer.
Read the guide →When you open the box office from Clubwise, you can return directly after a sale. The company follows the selected customer. You can also clear the customer and company to continue with another buyer.
Read the guide →Issues signing in to the box office and Ticket App have been resolved. Opening the page after a payment and following older links have also been improved.
Automatic sales summaries group figures by ticket type, price category and price. Choose which event types to include. Empty summaries are no longer sent.
Read the guide →Seat visibility and internal use can be configured separately. Internal seats and their prices are available at the box office, while online availability is managed separately. Events remain available at the box office until their end date.
Read the guide →Open the existing sale from the ticket detail to edit a manual sale. Online and box office sales are protected against changes through the back office. VAT is included for manual tickets.
Read the guide →Review overdue invoices, select reminders and send them together. See the last reminder and which one comes next. If a reminder cannot be sent, for example because an email address is missing, you can see why. Larger selections are processed in the background.
Read the guide →Add Registered on, Comment and Channel to your event report using Actions → Columns. Filter for recent registrations or distinguish between online, box office and manual sales.
Read the guide →Track each refund from Financial or from the event. See its amount, status and related credit note. Partial refunds remain visible alongside the original paid amount.
Read the guide →Combine payment receipts for a selected period into a single invoice, with or without details. Open the related combined invoice from a receipt. Box office sales without an invoice produce a payment receipt.
Read the guide →Visitors choose seats on the seating plan and receive PDF tickets with their confirmation email. A queue helps manage busy sales. Tickets and season tickets remain available in their account.
Read the guide →Draw sections, arrange rows and seats, and preview the plan as visitors will see it. Set prices for different audiences and copy prices to other sections.
Read the guide →Sell tickets at the box office, take payment and print them immediately. Follow live scanning figures from the event, with an overview by entrance and arrivals over time.
Read the guide →Set up sales summaries and reminders before an event. Edit email templates using a preview and merge tags. In the Ticket App, visitors choose which optional notifications they receive by email or push.
Read the guide →Staff can choose Dutch, French, English or Spanish. A guided tour and the getting started checklist help with setup. Change your password and enable two-step verification. The Ticket App is also available in four languages.
Read the guide →Identical tickets are grouped on one invoice line with their quantity. VAT is calculated per rate on the total. Refunding a ticket creates a credit note for that ticket. Creating financial years is easier too, with a suggestion for the next year.
Read the guide →